Manager I
The Texas Health and Human Services Commissions (HHSC) seeks highly qualified candidates to fill the Contract Administration Manager I position with Access and Eligibility Services (AES), Finance Contract Operations (FCO) Division.
AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.
The ideal candidate will thrive in an environment that emphasizes:
innovation through new ideas, striving for excellence, taking pride in your work, embracing differences as a source of strength, accomplishing more through partnership, leading by example and ongoing continuous improvement.
The REM Unit Manager I performs complex managerial work overseeing the daily operations and activities of a unit comprised of contract management staff.
Work involves coordinating and evaluating contract monitoring activities for services delivered through contracted vendors that provide services for eligible elderly and disabled individuals.
Must provide contract specialists with direction and guidance in accordance with Texas Administrative Code and policy for monitoring reviews.
Documents performance issues, negotiates corrective action plans and applies adverse actions.
Has direct responsibility for managing the unit's overall operation for contract monitoring.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
All employees hired under this job posting are required to work the hours of 8AM to 5PM for the first six months of employment.
Supervisors may consider alternate work schedules after the first six months of employment based on performance, responsibility, and the needs of the team.
However, alternate work schedules are not guaranteed.
EJF1 Provides program oversight for contract management unit by providing direction, planning, scheduling, and overseeing the day to day activities for the unit.
Supervises contract staff that monitor vendor performance to ensure compliance with federal and state requirements including documentation of performance issues, corrective action plans and applying adverse actions/recoupments as necessary per policy.
(Percentage of Time Spent on Tasks = 30%) EJF2 Provides effective supervision, guidance, coaching, and development to direct reports.
Ensures appropriate staffing levels to maintain effective operations by filling vacancies within 60 days of approval.
Must follow hiring process in accordance with the HHSC HR manual.
Conducts one to ones with direct reports to provide direction and performance feedback.
Meet required FCO performance standards.
Provides new hires with a performance plan within 30 days of start date and conducts performance reviews annually.
Ensure staff obtain and retain their CTCM certification.
Ensure required training is completed timely.
Ensure Disclosure, Non-Disclosure and Conflict of Interest Certification forms are completed when new staff are hired and ensure staff complete the Non-Disclosure and Conflict of Interest Certification is completed annually.
(Percentage of Time Spent on Tasks = 30%) EJF3 Leads or participates in resolving regional complaints or identified issues.
This includes seeking clarification or direction from AES Leadership, Contracting Legal, Enforcement Legal, Program Legal and Procurement and Contracting Services as needed or required.
Reviews Adverse Action Review Committee (AARC) referrals before submitting them to EOPCM Operations.
Participates in AARC scan calls as needed.
Ensures all AARC actions and notifications are completed and handled timely.
(Percentage of Time Spent on Tasks = 10%) EJF4 Provides training to staff on processes and procedures.
Provides orientations and complex technical assistance to vendors on policies, procedures, rules, regulations and requirements.
Reviews contract documents before routing for signatures to ensure contracts are enrolled or modified according to federal and state guidelines.
(Percentage of Time Spent on Tasks = 15%) EJF5 Handles special assignments, unit reporting, projects, and other duties as assigned.
(Percentage of Time Spent on Tasks = 15%) Knowledge Skills Abilities:
List the knowledge, skills, and abilities critical to performance in this position:
Knowledge of the principles and practices of contract administration, management, and monitoring.
Knowledge of contract performance analyses and monitoring procedures.
Knowledge of state and federal laws, rules, regulations, policy and procedures relevant to contracts.
Skill in communicating effectively both orally and in writing.
Skill in establishing and maintaining effective working relationships.
Skill in operating a personal computer.
Skill in time management.
Skill in project management.
Skill in effective oversight to include planning, development and implementation of systems and processes.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Ability to identify and analyze problems, evaluate alternatives and propose effective solutions.
Ability to interpret and analyze statutes.
Ability to plan, organize, schedule, assign, and monitor completion of assigned projects and tasks.
Ability to analyze, evaluate and summarize management records for accuracy and conformance to procedures, rules, and regulations.
Ability to draft clear and concise reports and correspondence regarding findings.
Ability to use Microsoft Office products.
Registration or Licensure Requirements:
Certified Texas Contract Manager (CTCM).
Certification completion required between sixth (6th) and twelfth (12th) month of employment.
Initial Selection Criteria:
Four years of contract management and monitoring experience.
Experience in HHSC Community Care Services contracts and programs preferred.
Experience working in SharePoint preferred.
Additional Information:
Req.
# 486128 Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers.
Applicants who have a non-fraud over payment with an outstanding balance must agree to repay the over payment balance as a condition of employment.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
MOS Code:
There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position.
All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information, see the Texas State Auditor's Military Crosswalk at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Salary:
$34.
14 - $60.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.
The ideal candidate will thrive in an environment that emphasizes:
innovation through new ideas, striving for excellence, taking pride in your work, embracing differences as a source of strength, accomplishing more through partnership, leading by example and ongoing continuous improvement.
The REM Unit Manager I performs complex managerial work overseeing the daily operations and activities of a unit comprised of contract management staff.
Work involves coordinating and evaluating contract monitoring activities for services delivered through contracted vendors that provide services for eligible elderly and disabled individuals.
Must provide contract specialists with direction and guidance in accordance with Texas Administrative Code and policy for monitoring reviews.
Documents performance issues, negotiates corrective action plans and applies adverse actions.
Has direct responsibility for managing the unit's overall operation for contract monitoring.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
All employees hired under this job posting are required to work the hours of 8AM to 5PM for the first six months of employment.
Supervisors may consider alternate work schedules after the first six months of employment based on performance, responsibility, and the needs of the team.
However, alternate work schedules are not guaranteed.
EJF1 Provides program oversight for contract management unit by providing direction, planning, scheduling, and overseeing the day to day activities for the unit.
Supervises contract staff that monitor vendor performance to ensure compliance with federal and state requirements including documentation of performance issues, corrective action plans and applying adverse actions/recoupments as necessary per policy.
(Percentage of Time Spent on Tasks = 30%) EJF2 Provides effective supervision, guidance, coaching, and development to direct reports.
Ensures appropriate staffing levels to maintain effective operations by filling vacancies within 60 days of approval.
Must follow hiring process in accordance with the HHSC HR manual.
Conducts one to ones with direct reports to provide direction and performance feedback.
Meet required FCO performance standards.
Provides new hires with a performance plan within 30 days of start date and conducts performance reviews annually.
Ensure staff obtain and retain their CTCM certification.
Ensure required training is completed timely.
Ensure Disclosure, Non-Disclosure and Conflict of Interest Certification forms are completed when new staff are hired and ensure staff complete the Non-Disclosure and Conflict of Interest Certification is completed annually.
(Percentage of Time Spent on Tasks = 30%) EJF3 Leads or participates in resolving regional complaints or identified issues.
This includes seeking clarification or direction from AES Leadership, Contracting Legal, Enforcement Legal, Program Legal and Procurement and Contracting Services as needed or required.
Reviews Adverse Action Review Committee (AARC) referrals before submitting them to EOPCM Operations.
Participates in AARC scan calls as needed.
Ensures all AARC actions and notifications are completed and handled timely.
(Percentage of Time Spent on Tasks = 10%) EJF4 Provides training to staff on processes and procedures.
Provides orientations and complex technical assistance to vendors on policies, procedures, rules, regulations and requirements.
Reviews contract documents before routing for signatures to ensure contracts are enrolled or modified according to federal and state guidelines.
(Percentage of Time Spent on Tasks = 15%) EJF5 Handles special assignments, unit reporting, projects, and other duties as assigned.
(Percentage of Time Spent on Tasks = 15%) Knowledge Skills Abilities:
List the knowledge, skills, and abilities critical to performance in this position:
Knowledge of the principles and practices of contract administration, management, and monitoring.
Knowledge of contract performance analyses and monitoring procedures.
Knowledge of state and federal laws, rules, regulations, policy and procedures relevant to contracts.
Skill in communicating effectively both orally and in writing.
Skill in establishing and maintaining effective working relationships.
Skill in operating a personal computer.
Skill in time management.
Skill in project management.
Skill in effective oversight to include planning, development and implementation of systems and processes.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Ability to identify and analyze problems, evaluate alternatives and propose effective solutions.
Ability to interpret and analyze statutes.
Ability to plan, organize, schedule, assign, and monitor completion of assigned projects and tasks.
Ability to analyze, evaluate and summarize management records for accuracy and conformance to procedures, rules, and regulations.
Ability to draft clear and concise reports and correspondence regarding findings.
Ability to use Microsoft Office products.
Registration or Licensure Requirements:
Certified Texas Contract Manager (CTCM).
Certification completion required between sixth (6th) and twelfth (12th) month of employment.
Initial Selection Criteria:
Four years of contract management and monitoring experience.
Experience in HHSC Community Care Services contracts and programs preferred.
Experience working in SharePoint preferred.
Additional Information:
Req.
# 486128 Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers.
Applicants who have a non-fraud over payment with an outstanding balance must agree to repay the over payment balance as a condition of employment.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
MOS Code:
There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position.
All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information, see the Texas State Auditor's Military Crosswalk at http:
//www.
hr.
sao.
state.
tx.
us/Compensation/JobDescriptions.
aspx.
HHS agencies use E-Verify.
You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Salary:
$34.
14 - $60.
94.
Estimated Salary: $20 to $28 per hour based on qualifications.
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